Returns & Refunds

Under Irish and EU law, you have the right to return products within 14 days of receiving them. This “cooling-off period” allows you to cancel your purchase without providing a reason. To start a return, please contact us at info@emeraldpods.ie within the 14-day period.

You must ensure that the products are handled with care while they are in your possession. If the items are not returned, or if the return shipping costs are covered by us, we may apply a charge to recover any associated expenses.

Refunds will be processed within 14 days of receiving the returned items or proof of return. Original delivery costs will be refunded.

You may cancel your order at any time before it has been dispatched. Once the order has been handed over to an post, cancellations are no longer possible, and you will need to follow our returns process.

Please note:

•No Refunds for products with broken seals due to health and hygiene reasons.

•Storage: If reasonable care isn’t taken in storing the product and it is compromised, we may deny the refund.

For more information on your consumer rights, you can visit here to get a better understanding.