Returns & Refunds

Under Irish and EU law, you have the right to return products within 14 days of receiving them. This “cooling-off period” allows you to cancel your purchase without providing a reason. To start a return, please contact us at info@emeraldpods.ie within the 14-day period.

You must ensure that the products are handled with reasonable care while they are in your possession. If the items are not returned, or if the return shipping costs are covered by us, we may apply a charge to recover any associated expenses. If the return is due to a change of mind or any reason where we are not at fault, the customer is responsible for covering the return shipping costs.

Refunds will be processed within 14 days of receiving the returned items or proof of return. Original delivery costs will be refunded where required under applicable consumer law.

You may cancel your order at any time before it has been dispatched. Once the order has been handed over to An Post or another delivery provider, cancellations are no longer possible, and you will need to follow our returns process.

Missing Deliveries

Orders within Ireland

We allow up to 7 days from the expected delivery date for all domestic deliveries to arrive. If your order has not arrived within this period, please contact us and we will open an investigation with An Post.

If An Post’s investigation concludes that the parcel cannot be located or has been lost, we will issue a refund for the products purchased. Any shipping, handling, or delivery service charges will be deducted from the refund, as these services have already been provided.

International Orders

For all orders delivered outside Ireland, we allow up to 14 days from the expected delivery date for the parcel to arrive.

If your order has not arrived within this period, please contact us and we will open an investigation with the relevant postal or courier service.

If the investigation concludes that the parcel cannot be located or has been lost, we will issue a refund for the products purchased. Shipping, handling, and delivery service charges will not be refunded.

Please Note

• No refunds will be issued for products with broken seals due to health and hygiene reasons.

• Products must be stored according to the provided instructions. If reasonable care is not taken and the product is compromised as a result, we may refuse a refund.

• We are not responsible for delays caused by customs clearance, incorrect delivery information supplied by the customer, or circumstances outside our reasonable control.